Frequently Asked Questions
Everything you need to know about shopping with Nami.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
What payment methods do you accept?
Nami accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all Nami products come with a one-year limited warranty against manufacturing defects. If you experience any issues, please reach out to our quality assurance team.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service department.